:root{--navy:#241a14;--coral:#e8632a;--coral-dark:#c24e1e;--paper:#faf7f4;--ink:#2a1f1a;--gray:#6b5a50;--gray-soft:#9a8b7e;--gray-light:#ede6df;--line:#e6ded6;--card:#fff;--good:#2e7d32;--good-bg:#e7f3e8;--good-text:#1e7a34;--warn:#d97706;--warn-bg:#fef3c7;--warn-text:#92600a;--bad:#dc2626;--bad-bg:#fee2e2;--bad-text:#b91c1c;--teal:#0f766e;--teal-soft:#d7efec}*{box-sizing:border-box}#root,body,html{margin:0;min-height:100%}body{background:var(--paper);color:var(--ink);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;font-size:15px;line-height:1.5}a{color:var(--coral);text-decoration:none}h1,h2,h3{color:var(--navy);margin:0 0 .4em}.page-title{font-size:26px;font-weight:800;letter-spacing:-.3px}.subtitle{color:var(--gray);margin:-2px 0 18px}.topbar{background:var(--navy);color:#fff;padding:12px 22px;display:flex;align-items:center;gap:20px}.topbar .brand{font-weight:800;letter-spacing:.2px}.topbar nav{display:flex;gap:16px;margin-left:8px}.topbar nav a{color:#e9dccf;font-size:14px;font-weight:600}.topbar nav a.active,.topbar nav a:hover{color:#fff}.topbar .spacer{flex:1 1}.topbar .who{color:#e9dccf;font-size:13px}.container{max-width:1080px;margin:0 auto;padding:22px}.boot-splash{position:fixed;inset:0;z-index:9999;background:var(--navy);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:20px;opacity:1;transition:opacity .34s ease}.boot-splash.done{opacity:0;pointer-events:none}.boot-logo-img{width:104px;height:104px;border-radius:26px;object-fit:cover;display:block;box-shadow:0 14px 40px rgba(232,99,42,.42)}.boot-quote{text-align:center;max-width:560px;padding:0 24px}.boot-q{font-size:22px;font-weight:600;color:#fff;line-height:1.4;letter-spacing:-.2px}.boot-s{font-size:15px;color:var(--coral);margin-top:10px;font-weight:500}.boot-logo-img{animation:badgePop .5s cubic-bezier(.2,1.2,.4,1) both}.boot-quote{animation:quoteIn .6s ease .18s both}@keyframes badgePop{0%{transform:scale(.72);opacity:0}to{transform:scale(1);opacity:1}}@keyframes quoteIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@media (prefers-reduced-motion:reduce){.boot-logo-img,.boot-quote{animation:none}}.app-shell{min-height:100vh}.main{flex:1 1;min-width:0}.rail-spacer{width:220px;flex-shrink:0;transition:width .26s cubic-bezier(.4,0,.2,1)}.rail-spacer.collapsed{width:64px}.app-shell{display:flex;align-items:stretch}.sidebar{position:fixed;left:0;top:0;height:100vh;width:220px;background:var(--navy);color:#fff;display:flex;flex-direction:column;padding:0 10px 12px;box-sizing:border-box;z-index:40;box-shadow:6px 0 28px rgba(0,0,0,.28);overflow-x:hidden;white-space:nowrap;transition:width .26s cubic-bezier(.4,0,.2,1)}.sidebar.collapsed{width:64px;padding:0 8px 12px;box-shadow:2px 0 14px rgba(0,0,0,.14)}.rail-head{justify-content:space-between;gap:8px;padding:16px 6px 14px;border-bottom:1px solid hsla(0,0%,100%,.08);margin-bottom:10px}.rail-head,.sidebar .brand{display:flex;align-items:center}.sidebar .brand{font-weight:800;font-size:18px;letter-spacing:.3px;color:#fff;gap:10px;min-width:0}.brand-badge{flex-shrink:0;width:32px;height:32px;border-radius:9px;object-fit:cover;display:block;box-shadow:0 2px 8px rgba(232,99,42,.35)}.brand-text{overflow:hidden;text-overflow:ellipsis;letter-spacing:.6px}.brand-eq{color:var(--coral);margin-left:3px}.rail-toggle{background:hsla(0,0%,100%,.06);border:none;color:hsla(0,0%,100%,.7);width:26px;height:26px;border-radius:7px;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0}.rail-toggle:hover{background:hsla(0,0%,100%,.14);color:#fff}.sidebar.collapsed .rail-head{flex-direction:column;justify-content:center;gap:10px;padding:16px 0 14px}.sidebar nav{display:flex;flex-direction:column;gap:3px}.nav-item{display:flex;align-items:center;gap:11px;padding:10px 12px;border-radius:9px;color:hsla(0,0%,100%,.64);font-size:13.5px;font-weight:600;text-decoration:none;border:none;background:transparent;cursor:pointer;width:100%;text-align:left;transition:background .15s,color .15s;white-space:nowrap;overflow:hidden}.nav-item:hover{background:hsla(0,0%,100%,.09);color:#fff}.nav-item.active{color:#fff}.nav-item.active,.nav-item.active:hover{background:var(--coral)}.nav-label{flex:1 1;overflow:hidden;text-overflow:ellipsis}.sidebar.collapsed .nav-item{justify-content:center;padding:10px 0}.sidebar .spacer{flex:1 1}.rail-user{padding:10px 12px;border-radius:10px;background:hsla(0,0%,100%,.06);margin:8px 0}.sidebar.collapsed .rail-user{padding:8px 0;display:flex;justify-content:center;background:transparent}.rail-user-email{font-size:12px;color:#fff;font-weight:600;overflow:hidden;text-overflow:ellipsis}.rail-user-role{font-size:11px;color:hsla(0,0%,100%,.55);text-transform:capitalize;margin-top:1px}.rail-user-avatar{width:30px;height:30px;border-radius:50%;background:var(--coral);color:#fff;display:flex;align-items:center;justify-content:center;font-weight:700;font-size:14px}.nav-item.logout{color:hsla(0,0%,100%,.55)}.nav-item.logout:hover{background:hsla(0,0%,100%,.09);color:#fff}@media (max-width:760px){.app-shell{flex-direction:column}.rail-spacer,.rail-spacer.collapsed{display:none}.sidebar,.sidebar.collapsed{position:static;width:auto;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center;gap:4px;padding:8px 12px;box-shadow:none}.rail-head{border-bottom:none;padding:4px 8px;margin-bottom:0}.rail-toggle,.sidebar.collapsed .rail-toggle{display:none}.sidebar nav{flex-direction:row;flex-wrap:wrap;gap:2px}.nav-item{width:auto;padding:7px 10px}.nav-label{display:none}.sidebar .spacer{flex:1 1}.rail-user{display:none}}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:18px;margin-bottom:18px;box-shadow:0 1px 2px rgba(31,26,20,.04)}table{width:100%;border-collapse:collapse}td,th{text-align:left;padding:10px 12px;border-bottom:1px solid var(--line);font-size:14px}th{color:var(--gray);font-size:12px;text-transform:uppercase;letter-spacing:.04em}.score-cell{text-align:center;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.pill{display:inline-block;padding:3px 11px;border-radius:999px;font-weight:700;font-size:11.5px}.pill.status-uploaded{background:var(--gray-light);color:var(--gray)}.pill.status-scoring,.pill.status-transcribed,.pill.status-transcribing{background:var(--teal-soft);color:var(--teal)}.pill.status-done{background:var(--good-bg);color:var(--good-text)}.pill.status-error{background:var(--bad-bg);color:var(--bad-text)}.pill.status-no_recording{background:var(--gray-light);color:var(--gray)}.pill.status-needs_attention{background:var(--warn-bg);color:var(--warn-text)}.chip{padding:3px 10px;background:var(--gray-light);color:var(--gray);font-size:12px;font-weight:600}.chip,.flag{display:inline-block;border-radius:999px}.flag{padding:2px 9px;font-size:11px}.btn,.flag{font-weight:700}.btn{display:inline-block;background:var(--coral);color:#fff;border:none;border-radius:9px;padding:9px 16px;font-size:14px;cursor:pointer}.btn:hover{background:var(--coral-dark)}.btn.secondary{background:#fff;color:var(--navy);border:1px solid var(--line)}.btn.secondary:hover{background:var(--paper)}.btn-remove{display:inline-flex;align-items:center;background:#fff;color:var(--bad-text);border:1px solid var(--line);border-radius:8px;padding:7px 12px;font-weight:700;font-size:13px;cursor:pointer}.btn-remove:hover{background:var(--bad-bg);border-color:#f2c9c5}label{font-size:12px;color:var(--gray);font-weight:600;display:block;margin-bottom:3px}input[type=date],input[type=email],input[type=password],input[type=text],select,textarea{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:9px;font:inherit;background:#fff}textarea{resize:vertical}.empty-state{color:var(--gray);text-align:center;padding:26px}.muted{color:var(--gray);font-size:13px}.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.login-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:30px;max-width:380px;width:100%;box-shadow:0 8px 30px rgba(31,26,20,.08)}.login-card h1{font-size:22px}.login-card .err{background:var(--bad-bg);color:var(--bad-text);padding:9px 12px;border-radius:9px;font-size:13px;margin:10px 0}.field{margin-bottom:14px}.or-divider{display:flex;align-items:center;text-align:center;color:var(--gray);font-size:12px;margin:14px 0}.or-divider:after,.or-divider:before{content:"";flex:1 1;border-bottom:1px solid var(--line)}.or-divider:before{margin-right:10px}.or-divider:after{margin-left:10px}table.clickable tbody tr{transition:background .12s}table.clickable tbody tr:hover{background:var(--warn-bg)}.score-hero{gap:20px;flex-wrap:wrap}.score-circle,.score-hero{display:flex;align-items:center}.score-circle{width:110px;height:110px;border-radius:50%;border:6px solid var(--gray-light);flex-direction:column;justify-content:center}.score-circle.good{border-color:var(--good)}.score-circle.good .num{color:var(--good-text)}.score-circle.warn{border-color:var(--warn)}.score-circle.warn .num{color:var(--warn-text)}.score-circle.bad{border-color:var(--bad)}.score-circle.bad .num{color:var(--bad-text)}.score-circle .num{font-size:30px;font-weight:800}.score-circle .den{font-size:12px;color:var(--gray)}.band-pill{display:inline-block;padding:4px 12px;border-radius:999px;font-weight:700;font-size:13px;background:var(--gray-light);color:var(--gray)}.band-Strong{background:var(--good-bg);color:var(--good-text)}.band-Adequate{background:var(--warn-bg);color:var(--warn-text)}.band-Poor,.band-Weak{background:var(--bad-bg);color:var(--bad-text)}.assessment{font-size:15px;line-height:1.55}.dimbars{display:flex;flex-direction:column;gap:12px}.dimbar{display:grid;grid-template-columns:180px 1fr 64px;align-items:center;grid-gap:14px;gap:14px}.dimbar-label{font-size:13px;font-weight:600}.dimbar-track{background:var(--gray-light);border-radius:999px;height:16px;overflow:hidden}.dimbar-fill{height:100%;border-radius:999px;min-width:2px;transition:width .4s}.fill-good{background:var(--good)}.fill-warn{background:var(--warn)}.fill-bad{background:var(--bad)}.fill-na{background:var(--gray-soft)}.dimbar-val{font-size:13px;font-weight:700;color:var(--navy);text-align:right}.turn{display:flex;gap:10px;margin-bottom:8px}.turn-who{font-weight:700;font-size:12px;min-width:92px}.turn.agent .turn-who{color:var(--coral)}.turn.customer .turn-who{color:var(--navy)}.turn-text{white-space:normal}.areas{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:10px;gap:10px}.area{border:1px solid var(--line);border-radius:11px;padding:11px 13px}.area .lab{font-size:11px;font-weight:700;color:var(--coral);text-transform:uppercase;letter-spacing:.04em}.area .q{font-size:12px;color:var(--gray);margin:4px 0 6px}.area .sc{font-size:18px;font-weight:800}.stat-grid{display:grid;grid-gap:12px;gap:12px}.stat-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;text-align:center}.stat-card .val{font-size:30px;font-weight:800;color:var(--navy)}.stat-card .lbl{font-size:12px;color:var(--gray)}.progress-row{display:flex;align-items:center;gap:10px;font-size:13px;padding:6px 0;border-bottom:1px solid var(--line)}@media(max-width:640px){.areas{grid-template-columns:1fr}.dimbar{grid-template-columns:120px 1fr 50px}}